TEL: 01245 79 0865

Tenants Guide

The following notes are intended to help you through the application process for your new home, and to
explain the procedures of renting a property. If there is anything that you are unsure of, please do not
hesitate to ask us to clarify.

Application Process

All application forms must be completed and signed before an application for a tenancy can be formally considered. All tenants must be referenced.
An application fee of £120.00 per applicant to cover credit referencing, preparation of the tenancy agreement, any legal notices and various other administrative costs must accompany your application forms.
We regret that we are unable to process your application or reserve a property until we have received payment of this fee. The fee, once paid, is non-refundable if you withdraw your application or if you fail to meet the referencing criteria for any reason.
Referencing is carried out via a professional referencing agency. Please provide all mandatory information or documentation requested; failure to do so may result in a delay in processing your application.

All applicants are required to provide forms of identification as per the attached application list.


Your landlord may require a dilapidation deposit from you for your tenancy. This deposit will be protected on your behalf in one of the approved government deposit protection schemes, and details provided to you.

At the end of a tenancy, we will arrange for an inventory clerk to attend and check you out of the property.

When you vacate we may charge you if you have not taken care of the following:-
The cost of professional cleaning of the premises together with all carpets and cookers (if applicable),
we may also clean the windows.

The cost of any repairs to the property, furnishings or appliances, less fair wear tear.

a) The cost of re-decorating any room,

b) The cost of removing or repairing;
1) Dirty marks
2) Nail or picture hook holes
3) Nicotine stains from smoking

The cost of cutting the grass and any other gardening services, such as tidying the garden(s).

The cost of any cleaning and sanitising, repair or replacement of carpets in particular the costs incurred
if you have kept a pet on the premises.

Moving In

Prior to your move in, each applicant (and Guarantor if applicable) must sign the Tenancy Agreement and to pay, by ‘cleared funds’ the first month’s rent and any applicable deposit.

An inventory and schedule of condition (which forms part of the Tenancy Agreement) will be prepared and you will be handed a copy you have move in. You will have 3 days in which to let us know of any discrepancies, otherwise we will assume you are in full agreement with the inventory given.

Tenants will not be given keys until the Tenancy Agreements have been signed by all parties concerned.
On completion of these formalities we will be pleased to hand you your keys.

Rent Payments

A monthly standing order for the rent will be required to be set up, payable 3 days before the due date to ensure the rent is in our account on the due date. There will be an administration surcharge for rent not paid by standing order.


The Landlord will hold buildings insurance, but it is your responsibility to arrange Tenants contents Insurance that will cover you in the event of accidental damage to the Landlords contents (if you do not already have your own policy giving adequate cover). Rates vary according to cover and length of time.

We can supply further information on request.


A Guarantor may be required under the following circumstance (and in cases determined by referencing an applicant)

Confirmation of permanent employment cannot be obtained.
If your employment is on a contractual basis & the contract is less than the tenancy term you are applying for.
If annual income is Insufficient.
The applicant is in receipt of Local Housing Allowance.
Proof of residency cannot be provided.
Record of satisfied adverse credit.
A Guarantor must be in permanent employment with an annual income sufficient to cover the referencing criteria on the chosen property. The individual must be a homeowner and a UK resident for at least 3 years.
It will be necessary for your guarantor to be party to and throughout the tenancy agreement. The guarantor MUST sign the agreement before you move in. The same procedure for the tenants in respect of referencing will be carried out for the guarantor.


You must arrange your own utility accounts with an electric, gas, water, sewage and oil service providers (where applicable). You must also ensure you inform the local authority that you have taken up tenancy on the property for Council Tax.
Note: Tenants are not liable to pay service charge or ground rent on Apartments.

All tenants are entitled to obtain independent legal advice.